The care system today is very much focused on the challenge of providing integrated services which cater for the complete needs of the individual and of local populations. This requires collaborative workflows and communications between NHS organisations and local government, as well as voluntary and third sector organisations.
As a company, we focus on health and social care solutions in order to facilitate the breaking down of barriers between care settings. Our Liquidlogic range of social care software is the leading software solution for both adults and for children’s services. This focus makes us unique in our market and means we understand the requirements of all care settings.
By integrating Liquidlogic with hospitals’ electronic patient record systems - whether other suppliers’ software or our own EPR - admission and discharge notices are sent direct from hospital systems into the social care workflow in real time. This helps ensure that discharge processes are managed smoothly and efficiently and that individuals are well-supported as they move between hospital and community-based care.
By linking to shared care records, social workers can access a patient’s GP record -including medication (current, past and issues), risks and warnings, procedures, investigations, encounters, admissions, discharges and referrals - alongside their social care data. Similarly, those in a healthcare setting are able to view social care information such as allocated case worker, associated carer, disability and any risks, hazards/alerts, protection notices, care plans and services already in place.
Having this information available immediately gives professionals a better understanding of an individual’s needs as a whole, which in turn helps them respond sensitively, appropriately, and make the best clinical decisions.
Integrating CareFlow Connect enables team-based care co-ordination across multiple health and social care settings. It means valuable time is not wasted in inefficient communication but can be spent efficiently and productively with colleagues and patients and real-time alerts support cross-organisational collaboration.
We have also led in the delivery of joined-up technology such as integration with the Child Protection – Information Sharing project (CP-IS), which supports staff working in unscheduled health care settings to identify children who are looked after and share information with relevant social care teams.
Adults’ social care system
Provides flexible and comprehensive functionality to enable the management of contacts, referrals, assessment, reablement plans, care commissioning, personal budgets, self-funders, safeguarding, DOLS, provider management, financial management and financial assessment; all within a logical and easy to navigate workflow, which can be tailored to reflect Local Authorities’ working practices.
Children’s social care system
Supports all aspects of social work with children and has been specifically developed by and for practitioners to allow case management and record keeping for children in need, looked after children, adoption and child protection cases, as quickly and simply as possible. It’s flexible and adaptable enough to allow Local Authorities to tailor forms and workflow to local requirements in what is a constantly changing and fast moving environment.
This is a very important and concrete example of how IT can be used to transform service delivery for the direct benefit of patients. The automatic transmission of patient information makes it so much easier to ensure that vulnerable patients are discharged seamlessly into the community, with the right levels of support in place to meet their particular needs.
Glenn Winteringham, Director of IM&T at The Whittington Hospital