Care co-ordination

Connect is a secure and mobile clinical communications and collaboration system designed to facilitate faster and safer care co-ordination for clinical teams within a hospital and across a care community. It provides encrypted mobile and web-based messaging within and between teams and directly between individuals.

Connect optimises key clinical workflows through a range of features which are configurable depending on an organisation’s needs.

Clinicians at East Kent replace the pager with a mobile app for safer, faster care

All clinical staff have traditionally had to rely on the telephone, and inevitably the pager, to have this sort of communication. This could take anything from a few minutes to several hours. Now we can do it at the touch of a button, and the whole process is transparent. Everyone in the team can see the message, see when it has been actioned, and join any follow up conversations. It really is transformational.

Dr Michael Bedford, clinical IT lead andrenal consultant at East Kent Hospitals

Calling time-out on WhatsApp: The need for secure and integrated clinical messaging service

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Find out more about the key care co-ordination functionalities

Download the brochure

Key components

Patient identified messaging

Provides encrypted mobile and web-based messaging and integrates with the patient record to allow secure patient identified messaging. Patient identified messages can be viewed together to create a single patient communication record. It also enables secure picture, video and file sharing.

Real-time patient alert notifications

Pushes data in real time to subscribers’ mobile devices, tracks receipt and allows clinicians to instantly respond in order to coordinate care. Teams are able to build subscriptions to follow specific cohorts of patients for specific events they want to know about.

User directory

Provides a full user directory displaying photo, name, role and duty status and providing communication access through CareFlow messaging or direct phone call.

Shared patient lists

Enables teams to create and manage shared patient lists. Smart lists are configured by users to be automatically populated based on data such as Ward or Consultant. Additional features include pinnable patients, clinical tagging, handover and filters.

Handover

Enables all patient handover notes to be captured electronically. Handover notes are standardised and instantly available to all relevant team members. All entries are logged with a user and date/time stamped to create a robust audit trail. When patients move between teams, the handover notes move with them.

Clinical tagging

Enables specific information to be quickly added against a patient that then allows the patient list and handover list to be filtered against a useful tag. Teams also use them as a way of tracking the status of a patient or flagging up outstanding issues to the team.

Task management

Provides a team based approach to task management that not only addresses the needs of hospital-at-night (H@N) but can be used for all types of clinical teams 24/7.

Specialty opinion/referrals

Allows different clinical teams to request input regarding patient care and makes the transfer of care process continuously transparent to both teams. Workflow is included to handle accept and decline status of the opinion/referral and a structured SBAR format for the referral is included.

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