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Customer Centre

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Search the Knowledge Hub

Explore our comprehensive knowledge base for detailed product descriptions, user guides, support resources, release notes, and essential information.

Use our search feature to quickly find the answers you need!

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Need to Raise a Support Ticket?

If you need direct support for a specific issue, securely log and review a support ticket on our customer portal.

BadgerNet Support Service can be found in your user console.

Join the Conversation

Join our communities to connect with other users, share insights and ask questions. Our team regularly monitor the forums so you will often find quick answers and best practices.

User Groups

We are committed to giving all our customers a voice and run a series of customer engagement activities including User Groups, Customer Advisory Boards, Clinical Engagement Groups and, new for 2025! Practitioner Digital Engagement
Groups

Newsletters

Customer will receive a quarterly newsletter which includes product updates, latest news, and webinar and events info

Events

Visit our events page to catch up with our latest webinars and events

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Our Expertise

Our team of experienced professionals specialises in training delivery, advice, and consultancy across all our solutions.
We work closely with our development teams to ensure our trainers are up-to-date with the latest product enhancements and releases. Training can be delivered face-to-face or virtually.

For additional training services, please contact your account manager for further information. We pride ourselves on being personable and professional, ensuring you receive the best training experience possible.

Request Training

We offer a comprehensive range of training services to support your project implementation and ongoing needs.

Our training options include:

  • Core Training: Essential training as part of your project implementation.
  • Additional Modules: Training for any additional modules not included in the initial project.
  • Ad Hoc Training: Advanced or refresher training for existing customers.

How to Request Training

  1. Consult the Wiki Page: Review course outlines to identify the training you need.
  2. Raise a Jira Ticket: Specify the training you require.
  3. Train the trainer: Our trainer will get in touch to organise the training

Frequently Asked Questions

Can't find what you need?

Get in touch and one of our expert team members will help you.

Where can I find out more information about my product(s)?
I can't find the answers I need on the knowledge hub, who should I contact?
I am pregnant and can't access BadgerNotes?