Integration Team Leader
Reporting to:
Head of Integration Services
Location:
Home-based
Background:
The Integration Deployment and Support Teams function as members of Operation Teams within System C. The teams provide deployment resource to stakeholders both internal and external and 24/7 365 support to customers. The Integration Team Leader is responsible for ensuring the team delivers these services against defined deadlines and within project budgets.
There is a wide range of competences within the role hence the list below is indicative not exhaustive.
Responsibilities:
- To line manage a team of Integration Specialists and Support staff, including completion of PMP
- Authorisation of annual leave, ensuring adequate cover within the team
- Authorisation of time recording and expenses for the team, ensuring that time is recorded accurately and by the deadline each week
- Support allocation of staff to activities based on knowledge of skill set and staff availability
- Management of support team to facilitate resolution of Customer Issues against prescribed SLAs
- Assume responsibility on projects as a Subject Matter Expert in the field of CareFlow EPR Integration and associated data exchange activities.
- Support analyses against CareFlow EPR releases to ascertain potential impact on Integration and subsequent effect on projects currently being deployed.
- Work with design team and other workstream leads to validate approaches to Integration and Interoperability associated with CareFlow EPR.
- Support and advise teams in other areas of a project, e.g., Data Migration, Communication with 3rd Party systems, Configuration, and impacts to Integration across work areas and design workaround solutions.
- Act as escalation point for integration issues raised during project deployment and post go-live and assign appropriately
Person Specification:
- Ability to direct the work of staff and respond to queries raised related to both work and pastoral care
- Complete understanding of the Integration and Interoperability lifecycle and the common issues experienced in relationship to these activities
- Previous experience of successful Integration and Interoperability
- Experience working in or for the NHS
- Several years’ experience working in or for a hospital IT department
- A deep understanding of HL7 and other integration standards, e.g., ITK, FHIR, JSON
- Knowledge and understanding of protocols used to secure sensitive data during transmission, e.g., TLS, Certificates
- An in-depth knowledge of hospital PAS and Clinical data
- Several years recent experience using and developing interfaces using Industry Standard Integration Engine, e.g., Rhapsody
- Experience of dealing with end users and technical support teams desirable
- A successful and proven track record in working to tight deadlines in a busy challenging environment
- Experience of dealing with clients and prioritising the outstanding tasks
Skills Required:
- Leadership / management skills and a team player
- Excellent interpersonal, communication and presentation skills both orally and in writing
- Experience of the Project Management Process
- Experience of Service Desk and Incident in relation to a Customer Helpdesk
- Integration Domain Knowledge in one or more of following area
- Integration data exchange relating to Patient Lifecycle, e.g., Demographics and ADTs
- Order Comms
- Maternity
- PDS and eRS
- Knowledge of Integration Standards to include:
- HL7 v2.x and v3
- FHIR
- JSON / XML payloads for APIs/Web Services
- National Standard for Information Exchange, e.g., ITK
- Use of Industry Standard Integration Technologies
- Rhapsody, Ensemble, Mirth
- APIs / Web Services
- Knowledge of one or more of the following EPR/PAS systems
- CareFlow EPR
- iSoft iPM
- Cerner Millennium
- iSoft Lorenzo
- Ability to communicate effectively with all levels of technical, non-technical, management and NHS staff
- Ability to organise and co-ordinate areas of work for yourself and others
- Self-starter with great determination and motivation to succeed
- Ability to influence, organise and plan
- Ability to work within project constraints to ensure that milestones and delivery dates are met
- Able to work away from home and willingness to travel
Applications:
Please apply in writing, sending a covering letter and CV to hrrecruitment@systemc.com