Role type:

Permanent

Reporting to:

EPR Team Leader

Department:

Deployment

Location:

Homebased with extensive travel

Purpose of the Role:

• A client facing role to ensure System C and Graphnet Care Alliance deployments and upgrades are delivered on time, within budget and in line with client expectations and project and benefits scope
• To deliver measurable business benefits to customers through the implementation of our market leading software products

Duties and Responsibilities:

• To work within the System C Alliance and deployment team to facilitate a smooth implementation of the product solution and any associated 3rd party integrated software solutions to deliver improved and more effective clinical and business workflows.
• Undertake product solution demonstrations for the client clearly presenting the benefits of the solution.
• Good knowledge and understanding of functionality available to be deployed on customer sites, with the ability to walk customers through the workflow and all aspects of the functionality.
• Provide client with appropriate documentation/templates.
• Working with the client, undertake a gap analysis exercise to identify and ensure the product solution / application can absorb all current and future operational procedures.
• Working with the client, undertake configuration design workshops and ensure clear management and control of the configuration build and associated documentation.
• Promote best practice across customer sites whilst maintaining client confidentiality.
• Benefits:
  • Articulating benefits, designing business processes and application software solutions that deliver our solutions most effectively
  • Identify opportunities to create wider customer benefits and embed our solutions successfully across our customer’s businesses
• Support customer site software user acceptance testing.
• Support to internal company software testing including identify, investigate and where appropriate escalate software issues and assist with resolution.
• Assist with product solution testing to ensure fit for purpose and go live.
• Provide onsite customer support for new site go-lives and implementation of new functionality.
• Assist with data migration where required recognising configuration issues and ensuring resolve.
• Attend customer project boards, operational or ad hoc meetings.
• Act as the primary escalation point for customer escalations, escalating internally to the Account Manager, Project Manager or Service Delivery Manager as appropriate.
• Any other duties commensurate to salary and relevant to the post. Roles and responsibilities may be amended over time; this would be done in full consultation with the post holder.

Person Specification:

• Experience of working in or with the NHS
• Experience of project management, benefits realisation and implementation
• Experience of working with a range of stakeholders
• Experience in the delivery of training, testing and project support
• A proven track record in the delivery of solutions to the NHS.
• Thorough understanding of the operational procedures within the different departments that make up the NHS.
• Understanding of the importance of the data collection and reporting required by central government to record NHS activity.
• A successful and proven track record in working to tight deadlines in a busy challenging environment.
• Experience of working with a range of stakeholders.
• Experience in the delivery of training and project support and implementation.
• PRINCE II Practitioner qualification (desirable but not essential).

Skills required:

• Willingness to travel and work away from home
• Excellent interpersonal, communication and presentation skills both orally and in writing
• Excellent customer relationship skills
• Intermediate/advanced MS Office skills
• Ability to organise and co-ordinate areas of work for yourself and others
• Self-starter with great determination and motivation to succeed
• Ability to influence, organise and plan
• Ability to work within project constraints to ensure that milestones and delivery dates are met
• Professional with ability to promote and protect the reputation and ethos of System C Alliance

Applications:

Please apply in writing, sending a covering letter and CV to hrrecruitment@systemc.com