Torbay Council has extended its partnership with leading local government software provider, System C, to implement its Liquidlogic adult social care case management and finance system across the region in Devon. The 5-year agreement will seamlessly integrate adult case management with the council’s existing Liquidlogic Children’s social care case management system, also provided by System C, creating a unified platform to manage both adults’ and children’s social care records.

Torbay Council has chosen Liquidlogic software to empower frontline adult social care staff employed by both Torbay and South Devon NHS Foundation Trust. By delivering real-time information, it will help staff to plan more effectively and commission care for vulnerable residents. The system will also streamline key processes, including needs assessments for individuals and their carers, providing essential advice and setting up vital support services.

Enhancing Care and Support at Torbay Council

The Liquidlogic system will improve the way care needs and histories are understood by enabling a more joined-up approach. It will also enhance the support for carers through more automated reviews and assessments and is designed to offer a future self-service portal, giving individuals direct access to their own records.

Councillor Hayley Tranter, Cabinet Member for Adult and Community Services, Public Health and Inequalities for Torbay Council said: “In Torbay our vision for adult social care is a thriving community where people can prosper and our priorities are to help people live well and independently, regain independence, and to help those who do have care and support needs to live as independently as possible, safely and with choice and control.”

“We also want to make the system easier to navigate and to help frontline adult social care staff to work as efficiently as possible with the right processes and systems in place. This new case management system is something people and staff have been asking for and we believe it will make a big difference to both staff and those accessing social care services.”

Statement from the Director for Adults & Community Services

Anna Coles, Director for Adults and Community Services from Torbay Council added: “This is an exciting moment as we look to modernise our adult social care service which in turn will help the people of Torbay receive a more joined up and efficient service at a time when people are at their most vulnerable. We truly want to support a thriving community where people can prosper, and we believe that having a system that allows us to liberate our front-line teams will help us in achieving this. Torbay Council has procured and purchased this system on behalf of Torbay and South Devon NHS FT to ensure our social care service continues to have a positive impact in our integrated system.”

Amrik Johal, Managing Director for Social Care and Education at System C, said: “Joining up digital services wherever possible is essential and with this latest agreement we’ll be able to provide Torbay Council with a fully integrated system, allowing their teams to work digitally in a forward thinking and progressive way.”

Following the data migration of existing records, the Liquidlogic Adults Case Management System is expected to be live by Summer 2026.

Next steps

For more information about our Adults’ Liquidlogic Case Management, please visit our website.

If you have any questions or would like to discuss specific needs, please contact us.