Product Resources

Customer Defined Workflow Plus (CDW+) Factsheet

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The factsheet provides an overview of Customer Defined Workflow Plus (CDW+), an advanced module for Adults and Children’s Social Care and Early Help.

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The Purpose & Benefits of CDW+

CDW+ enhances case management by allowing related forms, documents, case notes, and involvements to be displayed together, streamlining workflows. It addresses the challenges Local Authorities face in documenting non-standard processes and local innovations, offering significant cost savings and time efficiencies by enabling workflows to be built and maintained independently.

Download the CDW+ Factsheet

To learn more about customer defined workflow, please fill out this from.

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Key Functionalities

Key functionalities of CDW+ include the creation and management of tailored forms, documents, and case notes, efficient linking of professional involvements, and customisable flags for enhanced visibility. The module supports unlimited workflows from customisable templates and controlled access for different user groups, ensuring processes remain within the main system.

This reduces data capture errors and provides a holistic view of social care interventions, benefiting customers and clients.

Next Steps

Explore our Local Government solutions to discover how we support social care services at every stage - from improving outcomes to streamlining day-to-day operations.

Browse our extensive range of product resources for in-depth insights into each solution and how they can work for you.

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