CareFlow Connect is a secure and mobile clinical communications and collaboration system designed to facilitate faster and safer care co-ordination for clinical teams within a hospital and across a care community.
It optimises key clinical workflows through the following features which are configurable depending on an organisation’s needs.
Key components of CareFlow Connect:
Patient identified messaging
CareFlow Connect provides encrypted mobile and web-based messaging within and between teams and directly between individuals. It integrates with the patient record to allow secure patient identified messaging and specifically ensures that patient identified messages can be viewed together to create a single patient communication record which is integrated back into the patient record. In addition, it enables secure picture, video and file sharing.
Real-time patient alert notifications
CareFlow uses a highly scalable publish-subscribe platform which delivers data to clinicians and teams in real time. It pushes data to subscribers’ mobile devices, tracks receipt and allows clinicians to instantly respond in order to coordinate care. Teams are able to build subscriptions to follow specific cohorts of patients for specific events they want to know about.
CareFlow Connect ensures alerting and clinical decision support is provided in the context of key clinical workflow, ensuring relevance, local control and ownership, usage, and the avoidance of alert fatigue.
CareFlow provides a full user directory displaying photo, name, role and duty status and providing communication access through CareFlow messaging or direct phone call
Shared patient lists
CareFlow enables teams to create and manage shared patient lists.
Smart lists are configured by users to be automatically populated based on data such as Ward, Consultant, or condition. E.g. all patients under Dr Smith at the General Hospital.
Curated lists enable teams to ensure that their list is accurate and up to date. Patients can be searched for and ‘pinned’ manually to the list. Lists also support clinical tagging and handover. Filters can quickly be applied that reduce the list view based on criteria such as ward, consultant, site, condition or clinical tags.
CareFlow enables all patient handover notes to be captured electronically. Handover notes are instantly available to all relevant team members. All entries are logged with a user and date/time stamped to create a robust audit trail. When patients move between teams, the handover notes move with them.
Handover in CareFlow is standardised using SBAR (Situation, Background, Assessment & Recommendation) but can be configured to local needs. Where required, access to all teams’ handover notes and the handover history is provided.
Clinical tags enable specific information to be quickly added against a patient that then allows the patient list and handover list to be filtered against a useful tag. Teams also use them as a way of tracking the status of a patient or flagging up outstanding issues to the team. Tags are configurable by teams and provide a powerful mechanism for teams to map their own workflow.
CareFlow provides a team based approach to task management that not only addresses the needs of hospital-at-night (H@N) but can be used for all types of clinical teams 24/7.
A task can be raised in CareFlow which requires the user to assign a task against a patient identifier and select the task name from a list of options, along with its urgency. It then requires the task to be assigned against a team in CareFlow. Once the team has been selected, there is an option to further assign it to a member within that team (where their duty status and presence will be shown). By requiring a team to always be selected, CareFlow ensures there is a robust audit trail and richer set of business intelligence data.
Team based tasks can then be further assigned, accepted, discussed and completed where CareFlow provides full read and receipt and status messaging.
The approach taken by CareFlow to task management means that an organisation can run more rigid approaches to task management as well as team based, self-governance that closer reflects existing clinical workflows.
CareFlow opinion/referral functionality allows different clinical teams to request input regarding patient care and makes the transfer of care process continuously transparent to both teams. Workflow is included to handle accept and decline status of the opinion/referral and a structured SBAR format for the referral is included.