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Project & Delivery Manager - Liquidlogic

Location

Leeds

Reporting to

Deployment Director

Responsibilities

The successful candidate will spend approximately 12 months in the Delivery Manager role to cover Maternity Leave, following this the postholder will move into a Project Manager role.

Delivery Manager - maternity cover

  • To be responsible for the scheduling and allocation of software configuration work in the Product Teams, in consultation with the Product Managers and the Development Managers, and to oversee its timely delivery.
  • To liaise with the Project Management Team to co-ordinate the activities of the Product Team with the individual customer projects
  • To liaise with the Development Manager to co-ordinate the inclusion of software developments in customer releases.
  • To liaise with the Product Manager to co-ordinate their input and that of their staff into the delivery of software releases

Project Manager 

  • To manage the implementation of a variety of projects such as social care and education case management systems, self-service portals, mobile applications and roadmap releases. The projects will be delivered to multiple allocated customers concurrently and include day to day BAU management.
  • Resolves and/or escalates issues in a timely fashion.
  • Understand how to communicate difficult/sensitive information tactfully.
  • Sets and manages customer expectations.
  • Communicates effectively with customers to identify needs and evaluate alternative business solutions.
  • Schedules migrations, synchronisations and installations work with the appropriate teams
  • Tracks and reviews progress of software releases and resolution of issues via Liquidlogic
    widgets/Jira/Wiki
  • Review and updates project milestones and negotiates changes where necessary
  • Prepare completion/milestone certificates and change control notices where appropriate
  • Prepare for Project Meetings and Reviews
  • Ensures project documents are complete, current, and stored appropriately.
  • Tracks and reports time on a regular basis, i.e. via a time recording system.
  • Use the JIRA systems to manage issues and forward to appropriate team for action
  • Works with Product, Development and Technical Teams to analyse and solve issues
  • Responsible for organising internal project meetings with the appropriate teams
  • Highlights failed deliverables to a Senior Project Manager or the Deployment Director.
  • Suggests areas for improvement in internal processes along with possible solutions
  • To manage an allocation of LIVE customers
  • Continually seeks opportunities to increase customer satisfaction and deepen customer relationships.
  • To assist with cover for other PM’s during periods of absence
  • Effectively communicate relevant project information to a Senior Project Manager or the Deployment Director.

Person specification

  • Understands how to communicate difficult/sensitive information tactfully
  • Excellent communication skills - to have the ability to communicate at all levels using a variety of methods
  • Excellent IT skills
  • Some experience of software implementation is desirable but not essential
  • Previous experience of using Microsoft Project or a willingness to learn how to use it
  • Ability to work unsupervised
  • To be a quick learner
  • Good organisational skills
  • To have the ability to work to tight deadlines in a pressurised environment
  • An awareness of Prince 2 principles and methodology
  • Tolerance and patience
  • Ability to negotiate
  • Ability to analyse and solve issues
  • Will be required to travel to customer sites and stay overnight on an occasional basis
  • Full UK Driving Licence required

Applications

Please apply in writing, sending a covering letter and CV to hrrecruitment@systemc.com or telephone the HR Department on 01622 767466 for more information.