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Liquidlogic Announces Customer Success in 2012 as 'Technology Revolution' Becomes Priority for Integrated Health & Social Care

8th January 2013

Liquidlogic's success underpinned by capable and reliable technology supported by parent company expertise & resource

Liquidlogic, a McKesson company and provider of technology solutions that support the effective delivery of health and social care services to children and adults, has concluded 2012 with both customer and corporate growth, emphasising its position as a capable and reliable partner to public sector organisations. 2012 saw Liquidlogic win a number of contracts for its Adults' and Children's Social Care Solutions, including London Borough of Hounslow, Liverpool Council and London Borough of Croydon, taking its total number of implementations to over 70 nationally, and increase its staff number by 20%.

"Last year was a significant year for both health and social care organisations in the UK. The publishing of the Health and Social Care Act and the government White Paper Caring for our Future, amongst others, emphasised the pressure that Social Care and the NHS is under to develop new models of integrated care," says David Grigsby, Director of Liquidlogic and McKesson's Social Care and Community Health Business.

"We see collaboration as perhaps the most critical component of change - both between health and social care organisations but also with IT suppliers such as ourselves. It is this desire to work in partnership with our customers that has helped fuel our success in 2012," he adds.
Liquidlogic is involved in a number of innovative initiatives that are transforming the ability of health and social care organisations to collaborate, including projects with NHS London and Islington Council, The Royal Marsden and Barnsley Council.

In Islington, Liquidlogic is interfacing to a new system that NHS London is implementing to exchange assessment and care plans between hospitals, community health and social care organisations. This innovative approach, which has been built to transmit and receive documents using a shared language and format, uses a scalable model that could be easily extended to other parts of the country. Crucially, its implementation is the result of collaboration and buy-in from partners in health, social care and IT providers.

Likewise, in November 2012, Barnsley successfully achieved integration of the NHS and social care records of adults in the community. Using Liquidlogic's Adults' Social Care management system, Barnsley is now able to match in real-time an individual's NHS and social care record through NHS number validation against the Personal Demographics Service (PDS) on the national Spine. Part of the Department of Health's Social Care Personal Demographics Service Early Adopters (SCPEA) programme, this initiative sits at the core of Barnsley's aim to provide seamless health and social care delivery, improving people's outcomes and independence through better control and governance.

The Royal Marsden's 'Coordinate My Care' service,  which has been picked up and is being rolled out by other London trusts, is another example where Liquidlogic and McKesson technology is enabling an electronic end-of-life care record that has been integrated with primary, community and social care providers.

David Grigsby continues, "Such innovation would be difficult to deliver without the strong backing, expertise and resource available within our parent company McKesson, an organisation well known as a reliable and capable provider who has invested alongside the changing agenda within the NHS."

During the course of 2012, Liquidlogic's technology innovation included developments in Business Intelligence and Management Reporting as well as new touchscreen functionality and mobile applications. The company is also able to offer a hosting solution to customers, deploying the same proven infrastructure that hosts the NHS Electronic Staff Record and other outsourced payroll services.

Further developments, particularly in Liquidlogic's Children's Social Care Solution, are scheduled for 2013, which will support the newly announced 'Child Protection - Information System'; a Government initiative to co-ordinate NHS and social services data to improve child protection.

David Grigsby concludes, "The innovations to improve the care pathway are within reach. Many social care departments are already making great progress - though they may not always perceive this to be the case. Social care can be proud of its proactive use of technologies and Liquidlogic is pleased to be involved in enabling integrated care that can truly make a difference to the outcomes for adults and children."