Company

Graphnet

Location

Milton Keynes/Home-based

Overview

The TechOps Team are responsible for the installation and support for all Technical Platforms, Operating Systems, Database Management Systems and associated products delivered to internal and external customers of Graphnet.

The TechOps Consultant will work alongside specialists within the Team, taking responsibility for all aspects of the TechOps Team’s work. With emphasis on the Technical Services function, you will be managing and supporting the infrastructure upon which Graphnet’s CareCentric Application Suite operates.

The TechOps Consultant will work closely with Graphnet’s Product Development, Deployment and Project Teams, ensuring that our comprehensive support service is maintained. The successful candidate will be provided with on-the-job training for all supported Platforms, Operating Systems, Databases and Applications, but is expected to have prior experience of Microsoft Azure, Networking and Windows Server Technologies.

Duties & responsibilities

Basic requirements:

• Provision of first-class support to customers and systems for all Managed Service Platforms
• Provision of help, advice and support to other members of the Team and Company
• Management and Pro-Active Monitoring of our Azure Cloud footprint
• Management and Support of network components for all Managed Service Platforms
• Implementation of Application Patching and System Upgrades
• Adherence to Company and Team Policies and Working Practices
• Involvement in office-cover rota, between 08:00 and 18:00, with commitment to work outside of these hours when required
• Eventual participation in the 24x7 On-Call Rota

Skills & experience

Essential:

• Excellent, demonstrable troubleshooting and problem-solving skills
• Minimum of three years Windows Server Platform System Administration
• Experience of Networking Concepts, Topologies and Maintenance
• Experience of Service Monitoring and Alerting
• Microsoft Azure Management & Administration, including (but not limited to) Network (NSG, VLANs etc.), Storage, Analytics and Security
• Experience of routine Infrastructure Upgrades and Application Patching
• Demonstrable PowerShell Administration / Scripting skills
• Excellent:
  
  • Verbal and written communication skills
  • Documentation skills
  • Organisational skills, with the ability to manage personal workloads in accordance with agreed timescales, whilst working under pressure
  • Interpersonal skills
  • Customer focus
  • Team player
• Ability to explain technical concepts to key stakeholders of all levels
• Experience of Service Desk Systems

Desirable:

• Azure Monitor
• Azure Application Insights
• Azure Kubernetes Service (AKS)
• Docker
• Experience or exposure of Terraform IAC software tooling
• Failover Cluster Management
• Understanding of Grafana Analytics and Monitoring Solution
• Nessus Vulnerability Assessment Solution
• Ivanti Endpoint Patch Management
• SQL Server, SQL MI and NoSQL basic administration
• Knowledge of ITIL Foundation principles and application
• Knowledge of ISO27001, ISO27018 and ISO9001 Certification
• Any vendor certifications

Application

Please apply in writing, sending a covering letter & CV to hrrecruitment@systemc.com