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Technical Support Consultant


Department:

Operations

Location:

Flexible

Reporting to:

Tech Support Manager

Background:

The Technical Services Team are responsible for the design, installation, and support for all hardware & software to internal and external customers of System C, including operating systems, databases, and Applications.

The Technical Support Consultant will collaborate with technical specialists within the Team on a Monday – Friday daytime rota providing first class technical support and services to internal and external users. The suitable candidate will be provided with on-the-job training for all supported hardware, operating systems, databases, interfaces, and applications but should have previous experience of working in a mission critical environment using enterprise level hardware and software.

Duties and Responsibilities:

  • Provision of Service Desk Support to Internal and External Customers and Systems for all hardware platforms, operating systems, database management systems managed by the Team.
  • Management and Monitoring of all hardware and systems
  • Implementation of Patching and Firmware Upgrades
  • Author knowledge base articles for both internal staff and customers
  • Adherence to Company and Team policies and working practices.
  • May be required to work at other Company Sites, Customer sites or Datacentres

Skills and Experience:

Required:

  • Excellent people skills with the ability to mentor and guide others
  • Ability to organize personal and team workload to meet agreed timescales
  • Strong Pressure Tolerance
  • 2 Years + Experience of
    • Service Desk Systems
    • Service Monitoring and Alerting
    • Operating System administration - Windows Server 2012, 2016 or 2019
    • VMware vSphere
    • Enterprise Storage Administration
    • Backup Administration (Veeam Preferred)
    • Vendor patching (Software & Firmware)
  • Excellent troubleshooting and problem-solving skills
  • Appreciation of networking concepts and terminology
  • Writing technical documentation and knowledge base articles
  • Excellent verbal and written skills
  • Ability to explain key technical concepts to all levels of understanding

Desirable:

Any skills or experience in the below technologies would be advantageous but is not essential.

  • Windows Failover Clustering Administration
  • NLB Device Management & Configuration
  • SQL Server Management including Always on Availability Groups
  • MS Azure Management & Administration
  • PowerShell administration / scripting skills
  • Veeam Backup & Availability Administration
  • Nutanix Administration including AHV
  • ITIL knowledge – principles and application
  • Knowledge of ISO27001 and 9001 Certification
  • Any vendor certifications

Applications:

Please apply in writing, sending a covering letter & CV to hrrecruitment@systemc.com