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Technical Support Consultant – 24/7 Rota


Location:

Homebased

Department:

Technical Services

Job Description:

The Technical Services Team are responsible for the design, installation and support for all hardware platforms, operating systems, database management, Application integration, and associated layered products to Internal and External customers of the System C Group of Companies and Applications.

The Technical Support Consultant will work alongside specialists within the Team on a 24/7/365 rota, taking responsibility for all aspects of the teams work with emphasis on the Technical Support function, Managing and Supporting the hardware for the System C Group of Companies Solutions and Applications such as the Medway, Child Health, and Adult Social Care systems.

The suitable candidate will be provided with on-the-job training for all supported hardware, operating systems, databases, interfaces, and applications but should have previous experience of working in a mission critical environment using Windows Server OS, Enterprise storage & Hypervisor’s, Microsoft Azure, SQL Server & Backup Solutions. Experience with Nutanix, Interface Engines or Linux/AIX would be advantageous but is not essential.

The successful candidate must be available to work on a 24/7/365 Rota including evening and night shifts, including weekends.

Duties and Responsibilities:

Basic requirements are:

  • Participate in a 24/7/365 rota including evenings, nights, and weekends
  • Provision of Service Desk Support to Internal and External Customers and Systems for all hardware platforms, operating systems, database management systems managed by the Team
  • Management and Monitoring of all hardware and systems
  • Implementation of Patching and Firmware Upgrades
  • Adherence to Company and Team policies and working practices
  • May be required to work at other Company Sites, Customer sites or Datacentres

Skills and Experience:

Required:

  • 2 Years + Experience of
    • Service Desk Systems
    • Service Monitoring and Alerting
    • Operating System administration - Windows Server 2012, 2016 or 2019
    • VMware vSphere & vCenter configuration and administration (v6.5 above)
    • Enterprise Storage administration
    • Backup Administration (Veeam Preferred)
    • Vendor patching (Software & Firmware)
    • NLB Device Management & Configuration
  • Excellent troubleshooting and problem-solving skills
  • Appreciation of networking concepts and terminology
  • Writing technical documentation and knowledge base articles
  • Excellent verbal and written skills
  • Ability to organise personal workload to meet agreed timescales and working under pressure
  • Excellent interpersonal skills
  • Ability to explain key technical concepts to all levels of understanding
  • Team Player

Desirable:

Any skills or experience in the below technologies would be advantageous but is not essential.

  • Windows Failover Clustering Administration
  • SQL Server Management including Always on Availability Groups
  • MS Azure Management & Administration
  • PowerShell administration / scripting skills
  • Veeam Backup & Availability Administration
  • Linux/AIX systems administration experience
  • Nutanix Administration including AHV
  • ITIL knowledge – principles and application
  • Knowledge of ISO27001 and 9001 Certification
  • Any vendor certifications

Applications:

Please apply in writing, sending a covering letter & CV to hrrecruitment@systemc.com