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Software QA Analyst




Development – Clinical Narrative and Content 


System C is one of the UK leading health and social care solutions Company. Established in 1983, we specialise in the provisions of: 

  • Robust, Modern IT Solutions for health and social care providers;
  • Specialist deployment and support services for our own and third party systems;
  • Innovative healthcare improvement consultancy.

System C was selected out of 3000 organisations around the world to become the 2010 Microsoft Partner of the Year – Health. The Microsoft World Partner Award recognises outstanding innovation and solutions which deliver real benefits to a customer's business.

Our software engineering team uses leading edge Microsoft technologies to produce a variety of hospital information systems, including Medway and CareFlow.

Medway and CareFlow are a family of products, which cover all aspects of patient management and clinical care. The products can be deployed as stand-alone or be integrated with third party, other Medway modules and CareFlow products are used today in over 40 NHS Trusts with the number of Trusts signing up to deploy our products increasing month by month.

Our customer base for the full suite of products includes some large NHS Trusts such as Nottingham University Hospitals NHS Trust and University Hospitals Bristol NHS Foundation Trust, as well as the leading cancer specialist, The Christie NHS Foundation Trust.

Job summary

Part of a team dedicated to ensuring the quality of software meets functional requirements and standards, also actively involved in team design and planning activities. The QA Analyst will be required to assist in the development and execution of test plans, performing tests, running test scripts, contributing to maintenance of test materials and completing reports on test outcomes. You will operate as part of an Agile Team delivering Agile testing in close collaboration with colleagues within that team, but will also contribute to integration test activities as required by the broader QA function.

The testing activities are likely to focus on specific modules and products at any point in time. Over time expertise in multiple modules and products will be developed to support flexibility within the team and provide broader product knowledge.
The primary product initially will be CareFlow Clinical Narrative but may extend to other products as determined by business priorities.

This role will focus on clinical functionality but as an integrated solution will require the incumbent to gain experience and knowledge of the suite of modules that form Medway and CareFlow. Professional clinical support is provided by Clinical Product Managers, Clinically trained Analyst Designers, Clinical SMEs and the Clinical Safety Officers. 

Duties and responsibilities 

  • Development and execution of test cases and workflow scenarios, recording outcome of tests, escalation of defects and identified opportunities for product improvement
  • Collaborating with other software testers and implementation staff to facilitate the testing of System C (and where required, third party) software
  • Collaborating with members of the development team in order to provide QA feedback and drive up product quality e.g. exploration and resolution of defects identified
  • Creation and maintenance of suitable test environments for all software testing to take place. This includes the set-up of the software being tested and populating or configuring test data. This may extend to testing of interaction with devices e.g. printers, bar coding, dictation devices, medical devices
  • Testing of interfaces and integration with other modules, products or interface test harnesses
  • Working with Cloud hosted environments
  • Assist with the preparation and execution of test plans. By agreement with the responsible SME, amend or update test materials to ensure lessons learned are reflected in future testing activities
  • Perform static testing and impact assessment of Design and Change Request documentation
  • Review and contribute to software specification/requirements and acceptance criteria and derive tests accordingly
  • Assist with the population and maintenance of automated testing
  • Create automated test scripts
  • Acts as key stakeholder for performance testing and creation of automated tests
  • Assist in the development and instigation of protocols and procedures to improve the quality of our software
  • Assist the Support team in investigating and resolving problems with software
  • Other Duties – as required by the Company from time to time

Skills and experience

Essential experience

  • Experience of working with other Software Testers and QA analysts in a software development environment
  • Understanding of software testing techniques and QA processes
  • ISEB Foundation/ISTQB qualification in Software Testing
  • Experience diagnosing, reporting, tracking and resolving software quality issues
  • Experience developing test cases
  • Ability to work in a structured environment e.g. with defined test cases and an aptitude to think more widely about the context of such work and broader interdependencies
  • Excellent interpersonal and communication skills (written and oral)
  • Experience of using Microsoft technologies, MS Office applications, email and word processing Experience using a professional Test Management system e.g. Quality Centre, Quality Manager, Jira
  • Experience of testing RESTful APIs
  • Knowledge of the Postman and Swagger
  • Methodical and thorough approach to problem solving
  • Ability to organise, co-ordinate and prioritise day to day work load


  • Knowledge of the end to end software development life cycle
  • Exposure to healthcare/clinical software in an NHS hospital environment (e.g. Clinical Noting Tools, Order Communication tools, EPMA, Inpatients, Outpatients, Waiting Lists, Theatres, clinical applications etc.)
  • Experience of working in an Agile Scrum team.
  • Exposure to automated testing tools, e.g. Selenium.


Please apply in writing, sending a covering letter and CV to