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IS Infrastructure Engineer

Department:

Operations

Reporting to:

Internal Systems Manager

Background:

The Technical Operations Team are responsible for the design, installation, and support for all hardware & software to internal and external customers of System C, this includes Operating Systems, Databases and Applications.

The IS Infrastructure Engineer will work alongside technical specialists within a small internal team on a Monday – Friday daytime rota (Covering 8AM – 6PM) providing first class technical support and services to internal users.

The suitable candidate should have previous experience of working in a mission critical environment using enterprise level hardware and software, although on the job training will be provided as needed.

Responsibilities:

  • Provision of Service Desk Support to Internal Customers and Systems for all hardware platforms, operating systems, database management systems managed by the Team
  • Ensure all elements of Infrastructure are implemented and maintained in accordance with defined standards, as approved by the Architecture team
  • Management and Monitoring of all internal hardware and systems
  • Implementation of Patching and Firmware Upgrades
  • Author knowledge base articles for internal staff
  • Adherence to Company and Team policies and working practices
  • May be required to work at other Company Sites or Datacentres from time to time
  • Eventual Participation in a 24x7 On Call Rota (Paid Extra)

Personal Attributes

  • Able to work well as an individual and as part of a team
  • Able to self-manage and self-motivate
  • An eye for detail, well-organised and a desire to adhere to best practices
  • Strong inter-personal and communication skills
  • Able to work under pressure and to tight deadlines
  • Have a desire to keep up with the latest tools and techniques
  • Passion about your craft and love of sharing knowledge
  • An inquisitive mind and a dogged determination to solve complex problems

Skills & Experience:

Candidates should have experience in most of the following areas

  • Service Desk Systems
  • Service Monitoring and Alerting
  • MS Windows OS Administration (Windows Server 2012, 2016 or 2019)
  • On Premise and Azure Active Directory
  • Office365 Exchange Online
  • Microsoft Intune and Autopilot
  • Microsoft 365 Cloud PCs
  • Microsoft Teams
  • Microsoft O365 / Azure Security Suite / Conditional Access
  • Backup Management & Configuration
  • Hypervisor & Storage Administration
  • Vendor patching (Software & Firmware)

The candidate should be able to demonstrate.

  • Good understanding of DNS, DHCP, TCP/IP and basic networking (VLANs, ACLs)
  • Basic understanding of SSL certificates and how they are installed to various solutions (e.g. IIS, Apache, Azure)
  • Excellent troubleshooting and problem-solving skills
  • A commitment to earning industry certifications, supported by System C

Any skills or experience in the below technologies would be advantageous but is not essential.

  • Scripting and task automation using appropriate tooling i.e., PowerShell
  • SQL Server Management
  • Tenable I/O
  • Any vendor certifications
  • ITIL knowledge – principles and application
  • Knowledge of ISO27001 and 9001 Certification

Applications:

Please apply in writing, sending a covering letter and CV to hrrecruitment@systemc.com