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Implementation Specialist (Clinical)


System C


Home based with extensive travel

Purpose of the role

  • A client facing role to ensure System C and Graphnet Care Alliance deployments and upgrades are delivered on time, within budget and in line with client expectations and project and benefits scope
  • To deliver measurable business benefits to customers through the implementation of our market leading software products
  • Where appropriate (for smaller scale deployments) to lead the project management and planning for individual sites, as directed by the Workstream Managers

Duties and responsibilities

To work within the System C Alliance and client project teams to facilitate a smooth implementation of the product solution and any associated 3rd party integrated software solutions to deliver improved and more effective clinical and business workflows.  

  • Undertake product solution demonstrations for the client clearly presenting the benefits of the solution.
  • Good knowledge and understanding of functionality available to be deployed on customer sites, with the ability to walk customers through the workflow and all aspects of the functionality.
  • Provide client with appropriate documentation/templates.
  • Working with the client, undertake a gap analysis exercise to identify and ensure the product solution / application can absorb all current and future operational procedures.
  • Working with the client, undertake configuration design workshops and ensure clear management and control of the configuration build and associated documentation.
  • Promote best practice across customer sites whilst maintaining client confidentiality.
  • Benefits:
    • Articulating benefits, designing business processes and application software solutions that deliver our solutions most effectively
    • Identify opportunities to create wider customer benefits and embed our solutions successfully
      across our customer’s businesses
    • Manage the benefits realisation toolset and train customers on appropriate benefit tools and measures that support the scope of deployment 
  • Support customer site software user acceptance testing.
  • Support to internal company software testing including identify, investigate and where appropriate escalate software issues and assist with resolution.
  • Assist with product solution testing to ensure fit for purpose and go live.
  • Assist in development of clinical aspects within the system.
  • Assist with testing clinical developments of the system appropriate to their clinical competency.
  • Escalation point for all UAT issues that trusts raise during the deployment window.
  • Provide onsite customer support for new site go-lives and implementation of new functionality.
  • Planning for and delivery of training to customer staff ensuring the preparation and maintenance of training documentation to support product training.
  • Assist with data migration where required recognising configuration issues and ensuring resolve.
  • Attend customer project boards, operational or ad hoc meetings.
  • Act as the primary escalation point for customer escalations, escalating internally to the Account Manager, Project Manager or Service Delivery Manager as appropriate.
  • Any other duties commensurate to salary and relevant to the post. Roles and responsibilities may be amended over time; this would be done in full consultation with the post holder.

Person specification

  • Several years of experience in a relevant clinical area (e.g. Nursing, Medicine, Radiography, Pathology, Pharmacy, Therapies).
  • A proven track record in the delivery of solutions to the NHS.
  • In depth understanding of clinical workflows in and between the NHS and other organisations (e.g. Social Care).
  • Hold a current qualification with a professional body (e.g. NMC, HCPC registration).
  • Evidence of recent clinical experience.
  • Evidence of CPD (Continuing Professional Development).
  • Thorough understanding of the operational procedures within the different departments that make up the NHS.
  • Understanding of the importance of the data collection and reporting required by central government to record NHS activity.
  • A successful and proven track record in working to tight deadlines in a busy challenging environment.
  • Experience of working with a range of stakeholders.
  • Experience in the delivery of training and project support and implementation.
  • Understanding of the deteriorating patient agenda and the relevant national guidance.
  • PRINCE II Practitioner qualification (desirable but not essential).

Skills required

  • Willingness to travel and work away from home
  • Excellent interpersonal, communication and presentation skills both orally and in writing
  • Excellent customer relationship skills
  • Intermediate/advanced MS Office skills
  • Ability to organise and co-ordinate areas of work for yourself and others
  • Self-starter with great determination and motivation to succeed
  • Ability to influence, organise and plan
  • Ability to work within project constraints to ensure that milestones and delivery dates are met
  • Willingness to maintain clinical skills and competency
  • Willingness to maintain clinical qualifications.
  • Professional with ability to promote and protect the reputation and ethos of System C Alliance


Please apply in writing, sending a covering letter and CV to 

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