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EPR Implementation Specialist – permanent




Home-based with extensive travel

Reporting to

EPR Team Leader

Purpose of the role

  • A client facing role to ensure System C and Graphnet Care Alliance deployments and upgrades are delivered on time, within budget and in line with client expectations and project and benefits scope
  • To deliver measurable business benefits to customers through the implementation of our market leading software products

Duties and Responsibilities

  • To work within the System C Alliance and deployment team to facilitate a smooth implementation of the product solution and any associated 3rd party integrated software solutions to deliver improved and more effective clinical and business workflows.
  • Undertake product solution demonstrations for the client clearly presenting the benefits of the solution.
  • Good knowledge and understanding of functionality available to be deployed on customer sites, with the ability to walk customers through the workflow and all aspects of the functionality.
  • Provide client with appropriate documentation/templates.
  • Working with the client, undertake a gap analysis exercise to identify and ensure the product solution / application can absorb all current and future operational procedures.
  • Working with the client, undertake configuration design workshops and ensure clear management and control of the configuration build and associated documentation.
  • Promote best practice across customer sites whilst maintaining client confidentiality.
  • Benefits:
     - Articulating benefits, designing business processes and application software solutions that deliver our solutions most effectively
     - Identify opportunities to create wider customer benefits and embed our solutions successfully across our customer’s businesses
  • Support customer site software user acceptance testing.
  • Support to internal company software testing including identify, investigate and where appropriate escalate software issues and assist with resolution.
  • Assist with product solution testing to ensure fit for purpose and go live.
  • Provide onsite customer support for new site go-lives and implementation of new functionality.
  • Assist with data migration where required recognising configuration issues and ensuring resolve.
  • Attend customer project boards, operational or ad hoc meetings.
  • Act as the primary escalation point for customer escalations, escalating internally to the Account Manager, Project Manager or Service Delivery Manager as appropriate.
  • Any other duties commensurate to salary and relevant to the post. Roles and responsibilities may be amended over time; this would be done in full consultation with the post holder.

Person specification

  • Experience of working in or with the NHS
  • Experience of project management, benefits realisation and implementation
  • Experience of working with a range of stakeholders
  • Experience in the delivery of training, testing and project support
  • A proven track record in the delivery of solutions to the NHS.
  • Thorough understanding of the operational procedures within the different departments that make up the NHS.
  • Understanding of the importance of the data collection and reporting required by central government to record NHS activity.
  • A successful and proven track record in working to tight deadlines in a busy challenging environment.
  • Experience of working with a range of stakeholders.
  • Experience in the delivery of training and project support and implementation.
  • PRINCE II Practitioner qualification (desirable but not essential).

Skills required

  • Willingness to travel and work away from home
  • Excellent interpersonal, communication and presentation skills both orally and in writing
  • Excellent customer relationship skills
  • Intermediate/advanced MS Office skills
  • Ability to organise and co-ordinate areas of work for yourself and others
  • Self-starter with great determination and motivation to succeed
  • Ability to influence, organise and plan
  • Ability to work within project constraints to ensure that milestones and delivery dates are met
  • Professional with ability to promote and protect the reputation and ethos of System C Alliance


Please apply in writing, sending a covering letter and CV to