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Account Manager


Location

Homebased, Office Base – Garforth

Reporting to

Business Development Director

Job Description

  • To have responsibility for company order intake in a defined geographical territory.
  • To prepare and deliver presentations to this aim. To prepare proposals and tender submissions to this aim.
  • To define, negotiate and agree commercial terms for orders, and to actively participate in the negotiation of new contracts with the support of System C legal advisors.
  • To have a sales target against which you are partly remunerated and to work effectively towards this.
  • To account manage a number of existing ‘live’ customer sites and to develop these to their full potential utilising a range of Liquidlogic products/services.
  • To pursue opportunities in Councils/organisations that are not currently customers. This will involve working to open up new opportunities and leading on tender submissions and presentations.
  • To represent Liquidlogic to both customers and prospective customers, and to do this at a senior level, for example by working with customer and prospective customer Directors, to further the interests of the company.
  • To work with partner companies to forge business relationships where appropriate.
  • Working to ensure customer satisfaction with products/services at all times
  • Resolve and/or escalates customer issues in a timely fashion.
  • Work with other areas of the business to aid setting and managing of customer expectations
  • To have an understanding of Company systems – JIRA/Wiki – and to use these tools where appropriate
  • Liaise with the marketing team around customer and prospect contact activities to enable them to update relevant information held in these systems as required.
  • Plan/carry out/support local marketing activities to agreed budgets and timescales and integrate personal sales efforts with other organized marketing activities; e.g. product launches, customer events, exhibitions and conferences.
  • Respond to and follow-up sales enquiries using appropriate methods.
  • Monitor and report on market and competitor activities.
  • Report regularly to the Business Development Director on progress and status of each account in the territory including any prospective orders and any customer satisfaction issues.

Person Specification

  • Excellent communication skills, both written and verbal
  • Ability to manage a complex caseload, ensuring that deadlines are met whilst balancing the workload across team members
  • Persuasive and credible in a sales context
  • Must exercise good commercial judgment to protect the company’s interests, in written formats (e.g. bids) and in dialogue with customers
  • Strong ICT skills
  • Excels at establishing and building meaningful relationships
  • Self-motivated/good organisational skills
  • To work as part of a team for the overall benefit of the business
  • To have the ability to work to tight deadlines in a pressurised environment
  • Ability to recognise, analyse and solve issues
  • Will be required to travel and stay overnight, to carry out the role effectively
  • To represent the Company appropriately at all times
  • Full UK Driving Licence required

Applications

Please apply in writing, sending a covering letter and CV to hrrecruitment@systemc.com