About Us.

Account Manager

Location

Homebased, Office Base – Garforth

Reporting to

Business Development Director

Job Description

To have responsibility for company order intake in a defined geographical territory.
To prepare and deliver presentations to this aim. To prepare proposals and tender submissions to this aim.
To define, negotiate and agree commercial terms for orders, and to actively participate in the negotiation of new contracts with the support of System C legal advisors.
To have a sales target against which you are partly remunerated and to work effectively towards this.
To account manage a number of existing ‘live’ customer sites and to develop these to their full potential utilising a range of Liquidlogic products/services.
To pursue opportunities in Councils/organisations that are not currently customers. This will involve working to open up new opportunities and leading on tender submissions and presentations.
To represent Liquidlogic to both customers and prospective customers, and to do this at a senior level, for example by working with customer and prospective customer Directors, to further the interests of the company.
To work with partner companies to forge business relationships where appropriate.
Working to ensure customer satisfaction with products/services at all times
Resolve and/or escalates customer issues in a timely fashion.
Work with other areas of the business to aid setting and managing of customer expectations
To have an understanding of Company systems – JIRA/Wiki – and to use these tools where appropriate
Liaise with the marketing team around customer and prospect contact activities to enable them to update relevant information held in these systems as required.
Plan/carry out/support local marketing activities to agreed budgets and timescales and integrate personal sales efforts with other organized marketing activities; e.g. product launches, customer events, exhibitions and conferences.
Respond to and follow-up sales enquiries using appropriate methods.
Monitor and report on market and competitor activities.
Report regularly to the Business Development Director on progress and status of each account in the territory including any prospective orders and any customer satisfaction issues.

Person Specification

Excellent communication skills, both written and verbal
Ability to manage a complex caseload, ensuring that deadlines are met whilst balancing the workload across team members
Persuasive and credible in a sales context
Must exercise good commercial judgment to protect the company’s interests, in written formats (e.g. bids) and in dialogue with customers
Strong ICT skills
Excels at establishing and building meaningful relationships
Self-motivated/good organisational skills
To work as part of a team for the overall benefit of the business
To have the ability to work to tight deadlines in a pressurised environment
Ability to recognise, analyse and solve issues
Will be required to travel and stay overnight, to carry out the role effectively
To represent the Company appropriately at all times
Full UK Driving Licence required

Applications

Please apply in writing, sending a covering letter and CV to hrrecruitment@systemc.com