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Account Executive



Job purpose

Graphnet works with its customers across ICS, STPs, LHCR, CCGs, NHS Trusts and Local Government organisations to deliver regional shared care systems across health and care economies. Graphnet are the market leader the creation of shared care solutions, enabling the safe flow of patient data between care settings, and the aggregation of data for population health and personal health records.

The role of Account Executive will focus on delivering customer account management into existing and potential NHS customers with a view to increasing Graphnet’s revenues.

The post holder will be a member of the Graphnet business development and customer success team and be responsible for managing existing business and meeting targets for new business within the context of existing customer accounts so that agreed annual business targets of revenue and other associated objectives defined in the personal target pack are achieved.
The post holder has a direct impact on orders, revenue and profitability of the Company.


To plan and carry out account management and sales activities, in order to maintain and Graphnet’s existing customers in accordance with agreed business plans.


  • Account managing a number customer accounts and, working with colleagues as necessary to develop these to their full potential utilising a range of Graphnet and STG Group products/services.
  • Providing a high quality and responsive service to customer accounts at all times.
  • Resolving and/or escalating customer account issues in a timely fashion to the appropriate business owners and monitoring to a timely resolution that meets the customer expectation.
  • Delivering excellent customer account satisfaction with Graphnet and STG Group products/services at all times.
  • Protecting and increasing existing customer account revenues.
  • Defining, negotiating and agreeing commercial terms for new and renewal orders.
  • Identifying customer account sales opportunities and working with the business development director to develop and close these.
  • Achieving sales targets associated with existing customer accounts.
  • Working with partner companies to forge beneficial business relationships where appropriate.
  • Meeting customer account representatives on a regular and agreed basis.
  • Developing a comprehensive understanding of customer account current priorities and future needs.
  • Identifying account-based threats early and taking action to manage these.
  • Working with other areas of the business to set and manage customer expectations.
  • Understanding the company’s product and services range as used by customer accounts e.g. CareCentric platform, CareCentric Population Heath and myCareCentric Personal Health Record.
  • Using customer contact activities tools and systems, and update relevant information held in these systems – i.e. CRM.
  • Report regularly to the Business Development and Customer Success Director on progress and status of each account allocated, including any prospective orders and any customer satisfaction issues.
  • Attending training and developing relevant knowledge, techniques and skills.
  • Adhering to health and safety policy, and other requirements relating to care of equipment.

Knowledge, Skills & Experience:

The post holder must ideally have knowledge and demonstrable experience of dealing with:

  • Account managing multiple existing and new customer accounts and developing these to their full potential.
  • Developing strong relationships with key decision makers.
  • Protecting and increasing existing customer account revenues.
  • Preparing and delivering presentations.
  • Preparing proposals and tender submissions.
  • Defining, negotiating and agreeing commercial terms for new orders.
  • Achieving sales targets as set in annual personal objectives
  • Representing the company at a senior level, for example by working with Customer Directors, to further the interests of the company.
  • Helping resolve and/or escalating customer issues in a timely fashion.
  • Responding to and following-up account enquiries using appropriate methods.

Mandatory Skills:

  • Excellent communication, both written and verbal.
  • Excellent knowledge of the NHS; ICS, STPs and LHCRs
  • Good knowledge of NHS Dept. of Health ICT strategies, plans and initiatives
  • Ability to manage a complex caseload, ensuring that deadlines are met.
  • Persuasive and credible in a customer facing and sales context.
  • Exercising good commercial judgment to protect the company’s interests, in written formats (e.g. bids) and in dialogue with customers.
  • Strong ICT skills.
  • Excels at establishing and building meaningful and strategic relationships with key decision makers.
  • Success in establishing and building appropriate internal relationships.
  • Self-motivated/good organisational skills.
  • Working as part of a team for the overall benefit of the business.
  • Ability to work to tight deadlines in a pressurised environment.
  • Ability to recognise, analyse and solve issues.
  • Represent the Company appropriately at all times.
  • Full UK Driving Licence required.


Please apply in writing, sending a covering letter & CV to