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Change Management

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Change Management

Patient-based IT solutions create significant change management issues whether through direct change or as a by-product of the implementation process. The pressure to successfully identify and manage these changes properly is possibly greater in healthcare IT than any other industry sector.

Change management covers a variety of topic areas. It must be tailored to take into account those parts of an organisation that will participate in or experience the changes, but also those that will experience the effects of this. This can be illustrated through the changes that will be applied by the NHS Connecting for Health National Programme for IT (NPfIT). This will have a direct impact on patients as well as the staff employed by the NHS who will use these new systems; change management must therefore consider this.

System C facilitates this process by ensuring that our change management consultants are supported by product specialists who can interpret product functionality in practical terms. With experience gained in several high-profile programmes, including implementations under the National Programme for Health Programme, System C is able to deploy individuals who understand not only the complex theory of developing and implementing a change strategy, but can also apply this understanding in a sensitive, pragmatic and effective way.

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